The past few years have seen a huge surge in the online food ordering culture, and by the looks of it, the trend is here to stay. And rightly so! It’s quick, cost-effective and above all, convenient. Thanks to the pandemic, more and more people have become open to the concept of online food ordering.
This change of culture has made it almost impossible for restaurant owners to not become a part of the online food ordering system. But as the restaurant owners become a part of more and more of these aggregator platforms like Swiggy, Zomato and EatClub, it becomes a bit of a hassle to manage all the orders properly. This is why the need for restaurant order management systems have begun to rise.
So what exactly is an order management system for restaurants and which one is the best fit for your business? Let’s check it out.
|Table of contents
|1. What is a Restaurant Order Management System?
|2. 10 Best Restaurant Order Management Systems
What is a Restaurant Order Management System?
Registering with food delivery aggregators is easy, but managing all these apps at the same time may be a problem. You have to deal with order confirmation, item availability, price and menu updation, discounts and so on at the same time making it almost impossible to handle them all without losing your mind.
Wouldn’t it be nice to have a system that would properly manage all of the orders and take care of the associated activities in a single place? Of course it would, and this is exactly what a restaurant order management system does for you.
Restaurant order management systems help you manage the orders across various online food aggregators and provide you a single platform where you can accept or cancel orders, see the overall activities and overview of the performance of your restaurant online sales. It helps you with not just accepting orders, but managing items in the menu, offering discounts and verifying payments.
Below listed are some of the best online order management systems for restaurants to choose from, so that you can make the best of the wave of opportunities!
10 Best Restaurant Order Management Systems
Foaps is a food order management system which helps restaurants accept food-delivery orders through multiple apps such as Zomato, Swiggy, Foodpanda, Dunzo in a single point. Foaps facilitates centralised handling so you can update pricing and menu in multiple food delivery apps from Foaps itself, and get actionable reports to increase your restaurant sales.
- Centralised order management system
- Unified menu distribution and management system
- Real-time analytical reports
Users need to pay only Rs. 399 per month or Rs. 3499 per year to avail the services from Foaps.
- A single point to manage all orders from multiple food delivery partners
- Feature to update item availability and price change across all delivery platforms easily
- Actionable reports to make crucial decisions
- Highly Scalable
- 30-day free trial
- Affordable pricing
- Limited features since the product is new in the market
- Not the right one if you’re looking for a complete restaurant management system (But you can use Foaps without changing your existing billing software)
Petpooja is one of the few food order management systems that allows the restaurant owners to access the website both online and offline. This is also a cloud-based POS and is compatible for both iOS and Android devices.
- Cloud Dashboard
- KOT and Billing Support
- Discounts and Payments
- Unlimited Terminal Support
- Accounts and Reports
Petpooja falls on the affordable side when it comes to the restaurant online ordering system, with the user having to pay only Rs. 10,000 in the first year and Rs. 7500 in the following years.
- Works on both Windows and MacOS
- Excellent customer support
- User-friendly interface
- No customization available
- Poor Menu Management module
- Online order tracking is not available
This restaurant order management system is excellent for small to medium-sized businesses. This is because of its feature that allows multiple users to login to the website saving tons of money in the operations cost department. They do not offer a free trial though.
- Delivery Management
- Cash Management
- Gift Card Processing
- Food Safety
- Food Costing
Limetray has a pricing system that is customizable in nature. Each feature is priced at Rs. 2650, so the customers can create a package that suits their needs and budget.
- Real time data is accessible
- No technical knowledge is needed to use the website
- Reduce overhead operational costs
- Frequent freezing of the application
- Slow response from support team
- Low level of customization
If you are big on invoicing then this is the restaurant order management system for you. The end-to-end restaurant management feature also helps the system stand out from the rest of the competition. The system also offers scalability as well as a pretty comprehensive reporting system.
- Activity Dashboard
- Accounting Integration
- Notifications and Alerts
- Barcode Scanning
Like most of the online food order management systems, POSist does not have a one-size-fits-all pricing scheme. It is customizable in nature.
- Excellent reports
- Easy to use even for beginners
- In Depth inventory and billing software
- Direct linking to Swiggy, Zomato and others.
- Poor customer service
- Issues with integration
If you are a restaurant owner looking to boost your sales and give great importance to customer feedback, then SlickPOS is the one for you. This food order management system also helps manage multiple stores at the same time, making things pretty simple for the user.
- Online Order Processing
- Kitchen Display System and Waiter App
- SMS Receipts
- Multiple Outlets Management
- UPI Integration
This online food order management system is priced at Rs. 1179 per month, which neither falls on the expensive nor the cheap side.
- Plenty of additional apps available
- Free trial available
- Works offline as well
- UI needs improvement
- Limited features
- Inventory tracking is complicated
With the availability of an activity tracker and an automated scheduling system GoFrugal is one of the favourite choices when it comes to online order management systems among the restaurant owners. The app also takes care of appointment management which is an added benefit.
- Tip and Check Handling
- Promotion and CRM
- Food Costing and Wastage Reports
- Restaurant Chain
- High Security
The basic plan known as the Starter plan, retails for Rs. 18,000 per year. The Standard plan is for Rs. 36000 per year and the Professional plan is for Rs. 85000 per year. They also offer an ERP plan, the pricing of which depends completely on the scale of your business and your needs.
- Connection across multiple platforms
- Good support team
- Secure website
- System can be slow
- No reward programme for customers
- Accounting module is complicated
With features like the Owners App and the Hostess App, Devourin offers services that are sure to make the job of the restaurant owners much simpler. The features help the restaurant store customer preferences which can later be used for creating great customer experiences.
- Hostess App
- Captain App
- Billing Software
- Customer Feedback Collecting System
- Advanced Analytics
The website asks the restaurant owners to request a demonstration of the website, after which a suitable price is decided. There is no fixed pricing as such available on the website.
- Excellent receipt management
- Easy management of inventory
- On-time service
- No free trial available
- Limited features
This restaurant order management system offers its services to a wide range of customers such as Food Trucks, Fine Dines, Cafes, Bakeries and Quick Service Restaurants. If you are looking for a way to increase the profitability of your business and the productivity of your restaurant, then QPOS is the best choice for you.
- Online Aggregators Integration
- Menu Management
- Franchise Management
- Hardware Peripherals
- Recipe Management
Customers can request for a free demonstration form the website and a suitable price can be decided upon after further discussion.
- Excellent customer support
- Features for every restaurant type
- Great customer experience
- Not enough customization
- Some features may not be available
- System can be slow sometimes
If you are tired of paying additional fees everytime a new update comes in your restaurant order management system, then maybe it’s time to switch to RoyalPOS. This online food order management system works with both Android and iOS, and offers round the clock customer service.
- Centralised Back Office Admin Dashboard
- Fine Dine Tablewise Orders
- Delivery Order Integration
Customers can use the application for free for 14 days and then for a basic plan which retails for Rs. 758 per month. You can also go for the advanced plan, which is available for Rs. 7,509 per month.
- Availability of free trial
- Dashboard is centralised
- Limited features
- Issues with integration
The long list might feel a bit intimidating, but if you know exactly what your restaurant needs right now, the decision becomes much easier to make.
If you do not want the clutter of a multitude of features filling up your device, you can go for an online ordering system for restaurants that offers the basic features most efficiently. Customers prefer restaurants that offer takeout and delivery services so it would be a judicious decision to invest in a good food order management system.
It is always best to keep things simple and focus on major features like order management rather than choosing a large set of features which might leave you even more confused than before.
Foaps offers the basic and most essential features needed for an efficient food order management system, so it can be your best choice here. It’s excellent for beginners and you can keep things simple and light. So go through the list carefully and select an online ordering system for restaurants that works the best for you.
Start your 30-day free trial with foaps now.