How Pankayam Shifted from an Outdated KOT System to Upgrade their Restaurant Business?
Background
Located in Thiruvananthapuram, Pankayam is a name that resonates with every local foodie who loves authentic Kerala cuisine. The restaurant is well-known for its flavorsome Keralite dishes, especially the lip-smacking seafood varieties. However, this popular restaurant too had to face its own share of troubles even when a large number of orders were pouring in.
What Challenges Hindered the Business of Pankayam Restaurant?
- Being the popular restaurant that it is, Pankayam did receive a lot of orders but the increased usage of online food delivery platforms by the public brought in a large number of online orders. Managing them became the biggest hurdle. The restaurant management maintained at least two browser tabs, one each for Swiggy and Zomato. The worst part was switching between these two tabs to accept, track and complete orders. The whole process was tiring and confusing resulting in delays, which was in turn affecting their sales.
- The restaurant was still using an outdated KOT print system which was making it even harder for them to thrive in the highly competitive industry despite the good number of incoming orders. The order details were printed by the system and then manually passed to the kitchen staff. Again, this process used to delay the orders and was prone to errors as well. However, the management was quick to realize that if they continued with this outdated system, they’d lose customers.
And that’s where Foaps comes into play.
How did Foaps help Overcome the Challenges of Pankayam?
- With Foaps in place, Pankayam could now do away with multiple dashboards and the constant switching of tabs. Foaps enabled the restaurant to manage all online orders from a single dashboard. They could accept, track and complete every single online order from a single tab!
The restaurant was still using an outdated KOT print system which was making it even harder for them to thrive in the highly competitive industry despite the good number of incoming orders. The order details were printed by the system and then manually passed to the kitchen staff. Again, this process used to delay the orders and was prone to errors as well. However, the management was quick to realize that if they continued with this outdated system, they’d lose customers.
What was the Outcome - 2X Surge in Sales
Pankayam started seeing the difference within days of installing Foaps.
- The delays and confusions were now a thing of the past. They could handle orders seamlessly now.
- The online orders were handled from a single dashboard and the inefficiency due to toggling tabs was eliminated.
- With the automated KOT system, the restaurant bid farewell to long, tiring, and error-prone manual tasks. As a result of these improvements, the sales too surged up and that too 2x times!
Today, the order management process of Pankayam functions as a well-oiled machine, and the restaurant confidently accepts its orders.
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